Frequently Asked Questions
Everything you need to know about shopping with W O R D.
How long does shipping take?
Domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a claim.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
At W O R D, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
Can I change or cancel my order?
Once an order is placed, it is sent immediately to our fulfillment center. You can request a change within 1 hour of purchase by contacting our support team.