Returns & Exchanges
At W O R D, we want you to be completely satisfied with your purchase. If your items aren't a perfect fit, you can return unworn garments within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your parcel.
Drop Off and Track
Drop your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing